The shipping, payment, billing, refund and return policies of this website https://xdesireshop.com/ (hereinafter referred to as “this website”) are as follows:
- Shipping Policy
a.Mode of transportation
We work with a number of internationally renowned logistics carriers to provide a variety of shipping methods such as standard express, expedited express and freight to meet the needs of different customers. You can choose the appropriate shipping option according to your needs during checkout and view the corresponding estimated delivery time.
b.Delivery range
We currently support delivery services to most parts of the world. However, delivery to some remote areas may be restricted or require additional shipping time and fees. Before placing an order, please make sure your delivery address is within our delivery range and pay attention to the possible additional fees. It should be noted that we are currently unable to provide services to the following countries due to various factors: Russia, Iran, North Korea, Syria, Cuba, Venezuela, Afghanistan, Iraq, Libya, Somalia, and Yemen.
c.Transportation time
We generally deliver within 5 to 15 business days after the order is processed. Depending on the destination and factors such as the weight and volume of the goods, the shipping time may vary from 1 to 3 weeks.
d.Freight calculation
Shipping costs are calculated based on the weight, volume, transportation distance and selected mode of transportation. On the checkout page, the system will automatically calculate and display the shipping cost of your order. We will regularly review and adjust the shipping costs to ensure that they are reasonable and competitive. At the same time, we may offer free shipping promotions for specific products, regions or order amounts, and the specific information will be announced on the website.
- Payment Policy
a.Accepted payment methods
We accept multiple payment methods, including but not limited to credit cards (Visa, MasterCard, American Express, etc.), debit cards, PayPal, Alipay, etc. You can choose the payment method that is convenient for you to pay during checkout.
b.Payment security
We attach great importance to payment security and use industry-standard encryption technology to protect your payment information to ensure that your transactions are safe and reliable. We do not store your credit card details, and all payment information is processed by professional third-party payment institutions to minimize risks.
c.Payment confirmation
Once you complete the payment, you will receive an order confirmation email from us, which contains your order details and payment information. If you encounter any problems or questions during the payment process, please contact our customer service team in time and we will do our best to solve it for you.
- Billing Policy
a.Product price
The prices of goods displayed on our website are in [$], which includes the cost of goods and basic profit. Prices may be adjusted due to market fluctuations, promotions and other factors, but we will do our best to ensure the accuracy and stability of prices.
b.Other expenses
In addition to the product price and shipping costs, there may be other costs depending on your order, such as customs duties, import taxes, value-added tax, etc. These costs are usually borne by the recipient and collected by the local customs when the goods arrive at the destination country or region. We will try our best to assist you in understanding the calculation and payment process of relevant taxes and fees, but the final tax amount and payment responsibility are subject to local customs regulations.
c.Fee Adjustment
In the rare case that the price of the product, shipping or other charges are calculated incorrectly due to our error, we reserve the right to correct the charges before shipment and notify you promptly. If you do not agree with the adjusted charges, you have the right to cancel the order and we will refund the full amount you have paid.
- Refund and Return Policy
a.Return conditions
(a) If the product you received has quality problems, does not match the website description, or is damaged during transportation, you can apply for a return within [7] working days of receiving the product.
(b ) For returns not related to quality issues, if you change your mind or made a mistake, we will also accept returns, but the product must be unused, undamaged and in its original packaging, and the request must be made within [7] working days of receiving the product. The original invoice or receipt of purchase must be attached to the returned product.
b.Return process
(a) Please contact our Customer Service team with your order number, reason for return and photos of the product (if applicable) to obtain a return authorization and return address.
(b) Pack the product securely and include return instructions inside the package, stating your order number, name, contact details and reason for the return.
(c) Send the item back to us using a trackable courier. The return shipping cost will be borne by the responsible party: if the return is due to quality issues or our fault, we will bear the return shipping cost; if the return is due to your personal reasons, you will be responsible for the return shipping cost.
c.Refund Method
(a) Once we have received and inspected your returned merchandise and confirmed that it is eligible for a return, we will process your refund within [15] working days.
(b) Refunds will be made to your original payment method. If you paid by credit card or PayPal, the refund will be made to the corresponding account; if you paid by other payment methods, we will negotiate with you to determine the appropriate refund method, such as bank transfer, etc.
(c) Please note that refunds may take different times depending on the payment institution and bank, but generally take between [7] and [14] business days to process, but the exact time depends on the processing speed of each institution.
